For Online Stores
Q: Will e-commerce stay active?
We remain open 24-7 so you can shop on our website. Our customer service team is ready to help with any and all questions via phone, email, social media.
Q: How long will shipping take?
A: Over the last few weeks, we’ve adjusted our practices to ensure that we’re fulfilling orders in a way that protects the health and safety of our associates — and as a result, orders will experience shipping delays.
Q: Will your return policy change?
A: Our return policy is flexible for anyone who needs additional time. Contact us at firstname.lastname@example.org, you can send us an email and we can assist.
Q: Will the cancelation policy be impacted during this time?
A: You will not be charged. If you would like to place a new order, please our website to place an order that will be shipped to a new address.
Q: What steps are you taking to create a safe environment?
A: We want to assure you of the safety measures we’re taking for you and our employees. Everyone is required to wear a mask. We have temperature scanning, regular sanitization and deep-cleaning, and social distancing measures in place.